amjili Frequently
Asked Questions

Creating your amjili account is quick and straightforward. Click the amjili Login link in the navigation menu and select the registration option. You'll need to provide your full name, a valid email address, your mobile number, and your date of birth. Make sure all details are accurate – they'll be verified during the KYC process. Once you've submitted your registration, you'll receive a confirmation message to activate your account. The whole process takes less than five minutes.

KYC stands for Know Your Customer. It's a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations. amjili requires all players to complete KYC before they can make withdrawals. You'll need to submit:

• A valid government-issued photo ID (PhilSys National ID, passport, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last three months)

KYC verification is typically completed within 24 hours. It protects you and ensures that only you can access your amjili account and withdraw your winnings.

No worries – it happens to everyone. On the amjili login page, click the "Forgot Password" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. Check your inbox (and your spam folder, just in case). The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 support team and we'll sort it out for you right away.

No. amjili strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account. Creating multiple accounts – whether under the same name or different names – is a violation of amjili's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

You can update certain account details – such as your contact number, address, and communication preferences – through your amjili Account Settings page. However, changes to your registered name or date of birth require identity verification and must be processed by our support team. This is to protect your account from unauthorized changes. Contact us via live chat or email at [email protected] with your request and supporting documentation.

If you'd like to close your amjili account, please contact our support team via live chat or email. Before closing, make sure to withdraw any remaining balance in your account. Once your account is closed, your personal data will be retained for the minimum period required by Philippine law (typically five years) before being securely deleted. If you're closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tools first – see the Safe Play section below for more details.

To withdraw from amjili, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm. Make sure your KYC verification is complete before requesting a withdrawal – unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method you used to deposit, where possible.

amjili processes withdrawal requests within 1–3 business hours for verified accounts. Once processed by amjili, the time for funds to arrive depends on your chosen method:

• GCash / PayMaya: Within 30 minutes of processing
• Instapay: Within 1 hour
• PESONet / Bank Transfer: Same banking day if processed before 3:00 PM; next banking day otherwise

Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount on amjili is ₱200. Maximum single withdrawal limits vary by method – GCash withdrawals are capped at ₱100,000 per transaction (in line with GCash's own limits), while bank transfers can accommodate larger amounts. For high-value withdrawals above ₱500,000, additional verification may be required. Contact our support team if you need to arrange a large withdrawal.

Common reasons for a delayed withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal request submitted outside banking hours
• Additional security review triggered by unusual account activity
• Mismatch between your amjili account name and your payment account name

If your withdrawal has been pending for more than 24 hours, please contact amjili support with your withdrawal reference number for an update.

amjili does not charge withdrawal fees on standard cashouts. Your winnings are yours – we don't take a cut when you cash out. However, your bank or e-wallet provider may apply their own receiving fees. GCash and PayMaya typically do not charge fees for incoming transfers, but we recommend confirming with your provider. For over-the-counter pickup options, a small service fee may apply on the provider's end.

amjili offers a generous welcome package for new Filipino players. Details of the current welcome bonus – including the match percentage, maximum bonus amount in ₱, and eligible games – are displayed on the amjili homepage and promotions page. Welcome bonuses are credited to your account after your first qualifying deposit. Always read the full bonus terms before claiming, as wagering requirements and game restrictions apply.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering – slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.

Yes! amjili regularly runs promotions for existing players, including weekly reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to major Philippine holidays (like Pasko, Fiesta, and Independence Day) and major sporting events like PBA Finals and boxing title fights. Check the Promotions section of your amjili account regularly to see what's currently available.

Yes. If you prefer to play without bonuses – for example, if you want to be able to withdraw your deposits freely without meeting wagering requirements – you can opt out of bonus offers in your amjili account settings. Simply toggle off the "Receive Bonuses" option. You can re-enable this at any time. Some players prefer this approach as part of their responsible gaming strategy, and amjili fully supports that choice.