❓ Help Center

amjili Frequently
Asked Questions

Everything you need to know about playing at amjili – from creating your account and depositing via GCash, to withdrawals, bonuses, and responsible gaming tools. Can't find your answer? Our 24/7 support team is always ready to help.


What Can We Help You With?

Jump straight to the topic you need. amjili's FAQ covers everything Filipino players ask most – from first-time registration to cashing out your winnings.

👤 Account & Registration

Everything about creating and managing your amjili player account, KYC verification, and login.

Creating your amjili account is quick and straightforward. Click the amjili Login link in the navigation menu and select the registration option. You'll need to provide your full name, a valid email address, your mobile number, and your date of birth. Make sure all details are accurate – they'll be verified during the KYC process. Once you've submitted your registration, you'll receive a confirmation message to activate your account. The whole process takes less than five minutes.
Age Requirement: You must be at least 21 years old to register and play on amjili. This is a strict requirement under Philippine law and PAGCOR regulations.

KYC stands for Know Your Customer. It's a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations. amjili requires all players to complete KYC before they can make withdrawals. You'll need to submit:
  • A valid government-issued photo ID (PhilSys National ID, passport, or driver's license)
  • A selfie holding your ID
  • Proof of address (utility bill or bank statement dated within the last three months)
KYC verification is typically completed within 24 hours. It protects you and ensures that only you can access your amjili account and withdraw your winnings.

No worries – it happens to everyone. On the amjili login page, click the "Forgot Password" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. Check your inbox (and your spam folder, just in case). The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 support team and we'll sort it out for you right away.

No. amjili strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account. Creating multiple accounts – whether under the same name or different names – is a violation of amjili's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

You can update certain account details – such as your contact number, address, and communication preferences – through your amjili Account Settings page. However, changes to your registered name or date of birth require identity verification and must be processed by our support team. This is to protect your account from unauthorized changes. Contact us via live chat or email at [email protected] with your request and supporting documentation.

If you'd like to close your amjili account, please contact our support team via live chat or email. Before closing, make sure to withdraw any remaining balance in your account. Once your account is closed, your personal data will be retained for the minimum period required by Philippine law (typically five years) before being securely deleted. If you're closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tools first – see the Safe Play section below for more details.
💳 Deposits & Payments

How to fund your amjili account using GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment methods.

amjili supports a wide range of payment methods popular with Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank
  • Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
  • Instapay / PESONet bank transfers
All transactions are processed in Philippine Peso (₱). GCash and PayMaya deposits are typically instant, while bank transfers may take up to one banking day.

The minimum deposit on amjili is ₱100 for most payment methods, including GCash and PayMaya. Some bank transfer methods may have a higher minimum of ₱500 due to processing requirements. There is no maximum deposit limit for verified accounts, though daily deposit limits may apply based on your chosen payment provider's own policies. You can also set your own personal deposit limits through amjili's Responsible Gaming tools.

Deposit processing times vary by method:
  • GCash / PayMaya: Instant (usually within seconds)
  • Instapay: Within 15 minutes
  • PESONet / Bank Transfer: Up to one banking day
  • Over-the-Counter: 30 minutes to 2 hours after payment confirmation
If your deposit hasn't appeared after the expected timeframe, please contact amjili support with your transaction reference number and we'll investigate immediately.

amjili does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your provider before depositing. The full amount you deposit – after any provider fees – will be credited to your amjili account balance.

No. amjili requires that all deposits come from a payment account registered in your own name. Third-party deposits are not permitted and may result in the funds being returned and your account being flagged for review. This policy exists to protect players from fraud and to comply with Philippine anti-money laundering regulations. Always use your own GCash, PayMaya, or bank account when funding your amjili balance.
💸 Withdrawals & Cashouts

How to cash out your amjili winnings quickly and securely to your GCash or Philippine bank account.

To withdraw from amjili, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm. Make sure your KYC verification is complete before requesting a withdrawal – unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method you used to deposit, where possible.

amjili processes withdrawal requests within 1–3 business hours for verified accounts. Once processed by amjili, the time for funds to arrive depends on your chosen method:
  • GCash / PayMaya: Within 30 minutes of processing
  • Instapay: Within 1 hour
  • PESONet / Bank Transfer: Same banking day if processed before 3:00 PM; next banking day otherwise
Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount on amjili is ₱200. Maximum single withdrawal limits vary by method – GCash withdrawals are capped at ₱100,000 per transaction (in line with GCash's own limits), while bank transfers can accommodate larger amounts. For high-value withdrawals above ₱500,000, additional verification may be required. Contact our support team if you need to arrange a large withdrawal.

Common reasons for a delayed withdrawal include:
  • KYC verification not yet completed
  • Active bonus wagering requirements not yet met
  • Withdrawal request submitted outside banking hours
  • Additional security review triggered by unusual account activity
  • Mismatch between your amjili account name and your payment account name
If your withdrawal has been pending for more than 24 hours, please contact amjili support with your withdrawal reference number for an update.

amjili does not charge withdrawal fees on standard cashouts. Your winnings are yours – we don't take a cut when you cash out. However, your bank or e-wallet provider may apply their own receiving fees. GCash and PayMaya typically do not charge fees for incoming transfers, but we recommend confirming with your provider. For over-the-counter pickup options, a small service fee may apply on the provider's end.
🎰 Games & Betting

Questions about amjili's game library, sports betting, live casino, slots, bingo, and how to play.

amjili offers a comprehensive gaming library designed for Filipino players:
  • Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and more with live Filipino-speaking dealers
  • Slot Games: Hundreds of video slots from top providers, including progressive jackpots
  • Bingo: Online bingo rooms with multiple card options and chat features
  • Sports Betting: PBA, NBA, UFC, boxing, badminton, baseball, football, and more
  • E-Sports: Mobile Legends, Dota 2, CS:GO, and other popular titles
New games are added regularly, so there's always something fresh to try at amjili.

All games on amjili use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time. amjili is committed to fair play – the integrity of our games is non-negotiable.

Yes! amjili is fully optimized for mobile play. You can access the complete game library directly through your mobile browser on Android or iOS – no app download required. The amjili mobile site is designed to load quickly even on slower mobile data connections, which is important for players across the Philippines, from Metro Manila to the provinces. For the best experience, we recommend using a stable Wi-Fi or LTE connection when playing live casino games.

amjili's sportsbook covers a wide range of sports popular in the Philippines and internationally:
  • Basketball: PBA, NBA, FIBA, NCAA Philippines
  • Boxing: WBC, WBA, IBF title fights and Filipino boxing events
  • Badminton: BWF World Tour, Thomas Cup, Uber Cup
  • Baseball: MLB, NPB, KBO
  • Football (Soccer): Premier League, La Liga, Champions League, AFC
  • UFC / MMA: All major UFC events
  • Volleyball: PVL, UAAP, international tournaments
Live in-play betting is available on most major events.

Minimum bet amounts vary by game type. For most slot games, the minimum bet starts at ₱1 per spin. Live casino table minimums typically start at ₱50 per hand/round, though some VIP tables have higher minimums. Sports betting minimum stakes start at ₱20 per bet slip. Bingo cards start from ₱10 per card. These low minimums make amjili accessible to all Filipino players, whether you're a casual player or a high roller.
🎁 Bonuses & Promotions

How amjili bonuses work, wagering requirements, and how to make the most of promotions.

amjili offers a generous welcome package for new Filipino players. Details of the current welcome bonus – including the match percentage, maximum bonus amount in ₱, and eligible games – are displayed on the amjili homepage and promotions page. Welcome bonuses are credited to your account after your first qualifying deposit. Always read the full bonus terms before claiming, as wagering requirements and game restrictions apply.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering – slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.
Tip: Always read the wagering requirements before claiming a bonus. A bonus with lower wagering requirements is often more valuable than a larger bonus with high requirements.

Yes! amjili regularly runs promotions for existing players, including weekly reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to major Philippine holidays (like Pasko, Fiesta, and Independence Day) and major sporting events like PBA Finals and boxing title fights. Check the Promotions section of your amjili account regularly to see what's currently available.

Yes. If you prefer to play without bonuses – for example, if you want to be able to withdraw your deposits freely without meeting wagering requirements – you can opt out of bonus offers in your amjili account settings. Simply toggle off the "Receive Bonuses" option. You can re-enable this at any time. Some players prefer this approach as part of their responsible gaming strategy, and amjili fully supports that choice.
🛡️ Safe Play & Responsible Gaming

amjili's tools and resources to help Filipino players stay in control of their gaming.

The minimum age to register and play on amjili is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. All players must complete KYC age verification before they can deposit or play for real money. amjili has a zero-tolerance policy for underage gambling – any account found to belong to a player under 21 will be immediately suspended and any funds forfeited.
21+ Only. If you are under 21, you are not permitted to use amjili. Please visit our Responsible Gaming page for more information.

You can set deposit limits, loss limits, and session time limits directly from your amjili Account Settings under the Responsible Gaming section. Choose your preferred limit type (daily, weekly, or monthly), enter your desired amount, and save. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. These tools are free and available to all amjili players.

Self-exclusion can be activated from your amjili Account Settings under Responsible Gaming. Choose an exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent. Your account will be suspended immediately and all marketing communications will stop. If you need help activating self-exclusion, contact our support team at [email protected] – we'll process it within one hour, no questions asked. For more details, visit our Responsible Gaming page.

First of all, recognizing that you may have a problem is a brave and important step. amjili's support team is available 24/7 to help you activate self-exclusion or other protective tools immediately. Beyond amjili, we encourage you to seek support from:
  • PAGCOR's Responsible Gaming Program – the Philippine government's official framework for problem gambling support
  • Licensed mental health professionals and counseling services available in Metro Manila, Cebu, Davao, and other cities
  • Trusted family members or friends who can provide support and accountability
You are not alone, and help is available. Please reach out.

In addition to amjili's own self-exclusion tools, you can use third-party website blocking software on your device to prevent access to gambling sites. Apps like Cold Turkey, Freedom, or your device's built-in parental controls can block specific websites or categories of sites. If you share a device with family members and want to prevent access for minors, enabling parental controls at the router or device level is an effective additional safeguard.

Contact amjili Support

Can't find the answer you're looking for? Our friendly Filipino support team is available around the clock to assist you.

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Click the chat icon on any amjili page for instant support from our team.
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We respond to all emails within 2 hours, 7 days a week.
Help Center
FAQ & Guides
Browse our full FAQ and step-by-step guides for self-service support.
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Join amjili – Philippines' Favorite Online Casino

Fast GCash payouts, 200+ live tables, hundreds of slots, and 24/7 Filipino support. Register today and claim your welcome bonus. 21+ only.

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21+ Only. Gambling can be addictive. Please play responsibly and within your means.